Frequently Asked Questions
📦 When will my order arrive?
All orders are shipped from our office in Poland. Typical delivery times are:
-
Poland: 2–5 business days
-
Europe: 5–10 business days
Once your order has been dispatched, you’ll receive an email with a tracking number to follow your package in real time.
🌍 Do you ship internationally?
Yes, we ship across Europe and selected international destinations. Shipping costs and availability are calculated at checkout based on your location.
🔍 How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing a tracking link and number, so you can monitor your delivery at any time.
💳 What payment methods do you accept?
We accept a range of secure payment options, including:
-
Visa
-
Mastercard
-
PayPal
-
Other commonly used online payment methods
All transactions are encrypted for your security.
⏳ What if my order is delayed?
While we strive to deliver on time, delays may occasionally occur due to holidays, customs, or courier issues. If your order hasn’t arrived within the expected timeframe, please contact us at info@telspremiada.com with your order number, and we’ll assist you promptly.
🔁 Can I return my purchase?
Yes! We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please contact us first to receive detailed return instructions.
❗ What should I do if I receive a damaged or incorrect item?
If you receive a defective or wrong item, please notify us within 7 days of delivery. Send us an email at info@telspremiada.com with your order details and clear photos of the issue. We’ll arrange a replacement, refund, or store credit.
💬 Need more help?
We’re always here to assist you! Reach out anytime:
📧 Email: info@telspremiada.com
📞 Phone: +48 736 216 842
🏢 Registered Office Address: Albert Borowska, aleja Spacerowa 19, 05-825 Książenice, Poland
🌐 Website: telspremiada.com
Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET